Shipping & Returns

FREE SHIPPING

Standard shipping is free within the contiguous United States with a purchase of $200 or more. Order must total $200 after all discounts or promotions are applied and be paid online.

SHIPPING RATES

$10 flat rate standard shipping within the contiguous United States

$35 flat rate standard shipping Worldwide

$15 flat rate for same day uber rush in select areas (Recipient must be home to accept package.)

All other shipping methods will be calculated by destination and delivery options. For further information about our shipping services, please contact us by phone at 1.347.987.3323 or email us at heythere@normanandjules.com.

SHIPPING METHODS

Norman & Jules ships via the US Postal Service or UPS depending on weight and destination. No P.O. boxes. Most orders are processed and shipped within 1-2 business days and will arrive within 3-10 business days after shipping. We will e-mail you with a tracking number once your order ships. While most orders ship within 1-2 business days, we do occasionally have delays. For guaranteed delivery dates, please choose Express Shipping at checkout to receive your order within 1-3 business days. Items that are drop shipped from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Drop shipped items are indicated as such in the item description. Allow up to two weeks for delivery of drop shipped items. 

SHIPPING MATERIALS

To conserve natural resources Norman & Jules is committed to reusing boxes and packing material whenever possible. Please excuse any markings or stickers on boxes that may have made a previous journey! 

FREE LOCAL PICK-UP

If you would like to make arrangements to pick up your order at our shop, choose “Free Local Pickup” as your delivery method. Give us a call at 1.347.987.3323 or e-mail us at heythere@normanandjules.com to make pick-up arrangements. 

INCORRECT SHIPPING ADDRESS

Norman & Jules does not assume responsibility for orders with incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, customers are responsible for charges to re-ship. 

RETURN POLICY

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase, we gladly offer exchanges, store credit or refunds (web sales only) within 30 days of the sale date. Please have your original or gift receipt. The product must not be used, in the same condition you received it and is in the original undamaged box and/or packaging with all warranties, instructions intact. Please email returns@normanandjules.com in order to make a return or exchange.

SPECIAL ORDERS

Can’t find what you’re looking for? Please contact us at orders@normanandjules.com or 1-347-987-3323 and see if it can be specially ordered! We are more than happy to do this when we can. Please note, however, that since special ordered items are not normally carried in our inventory, they must be ргеpaid and cannot be returned.



NEWSLETTER

SIGNUP

For all our best deals and upcoming events, enter your email below

Get the latest updates on new products and upcoming sales

OUT OF STOCK

Contact me when back in stock