Shipping & Returns

FREE SHIPPING

Standard shipping is free within the contiguous United States with a purchase of $150 or more. Order must total $150 after all discounts or promotions are applied and be paid online. Some items are excluded from free freight and free return shipping and will be noted as such.

SHIPPING RATES

$5 flat rate standard shipping within the contiguous United States. Some items are excluded from flat freight and free return shipping and will be noted as such.

 

All other shipping methods will be calculated by destination and delivery options. For further information about our shipping services, please contact us by phone at 1.347.987.3323 or email us at support@normanandjules.com.

SHIPPING METHODS

Norman & Jules ships via the US Postal Service or UPS depending on weight and destination. No P.O. boxes. Most orders are processed and shipped within 1-3 business days and will arrive within 3-10 business days after shipping. We will e-mail you with a tracking number once your order ships. While most orders ship within 1-3 business days, we do occasionally have delays. For guaranteed delivery dates, please choose Express Shipping at checkout to receive your order within 1-3 business days. Items that are drop shipped from the manufacturer generally take about 2-4 days to process and about 5-6 days in transit. Drop shipped items are indicated as such in the item description. Allow up to two weeks for delivery of drop shipped items. 

 

INTERNATIONAL SHIPPING 

All international packages will be calculated by weight and delivered by UPS. Aside from damaged goods, international orders are non-refundable. Customer is responsible for any taxes or duties that may incur when package arrives at destination.

 

FREE LOCAL PICK-UP

If you would like to make arrangements to pick up your order at our shop, choose “Free Local Pickup” as your delivery method. Give us a call at 1.347.987.3323 or e-mail us at support@normanandjules.com to make pick-up arrangements. 

INCORRECT SHIPPING ADDRESS

Norman & Jules does not assume responsibility for orders with incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, customers are responsible for charges to re-ship. 

MISSING OR LOST ORDERS

Norman & Jules is not responsible for missing or lost packages due to courier error. We will however work as hard as we can with you to recover the package and file the necessary claims.

RETURN POLICY

We are happy to offer free returns and refunds, minus the cost of shipping on ONLINE SALES. We gladly offer exchanges and store credit for in-store sales. All requests for returns must be made within 15 days of the sale date. Please have your original or gift receipt. The product must not be used, in the same condition you received it and is in the original undamaged box and/or packaging with all warranties, instructions intact. 

Please email support@normanandjules.com in order to make a return or exchange.

To arrange a collection with UPS, contact your local service center at 800-823-7459 or drop off at your local UPS Store. At this time all international orders will be final sale.

SPECIAL ORDERS

Can’t find what you’re looking for? Please contact us at orders@normanandjules.com or 1-347-987-3323 and see if it can be specially ordered! We are more than happy to do this when we can. Please note, however, that since special ordered items are not normally carried in our inventory, they must be ргеpaid and cannot be returned.



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