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Free ground shipping on orders over $150 $5 Domestic Ground Complimentary Concierge Service

Shipping & Returns

FREE SHIPPING

Standard shipping is free within the contiguous United States with a purchase of $150 or more. Order must total $150 after all discounts or promotions are applied. Some items are not eligible for free freight. On these occasions, we will note it on the product's page.

 

SHIPPING RATES

There is a $5 flat rate standard shipping within the contiguous United States. Some items are not eligible for free or flat rate shipping. On these occasions, we will note it on the product's page.

The destination and delivery option selected determines all other shipping method calculations. For further information about our shipping services, please contact us by phone at 1.347.987.3323 or email us at heythere@normanandjules.com.

 

SHIPPING METHODS

Norman & Jules ships with UPS. No P.O. boxes allowed. Most orders are processed and shipped within 1-3 business days and will arrive within 3-10 business days after shipping. We will email you with a tracking number once your order ships. While most orders ship within 1-3 business days, we do occasionally have delays. Please choose Express Shipping at checkout to receive your order within 1-3 business days for guaranteed delivery dates. Items drop-shipped from the manufacturer take approximately 2-4 days to process and 3-10 days in transit. If an item is drop shipped, we will note it on the product's page. Allow up to two weeks for delivery of drop shipped items. 

 

INTERNATIONAL SHIPPING 

We apologize but do not offer international shipping at this time.

 

FREE LOCAL PICKUP

We offer free order pickup at our shop, located at 68 3rd Street, Brooklyn, NY 11231. When checking out, choose in-store pickup as your shipping method. Our site requires that you input a shipping address. You may enter your address or ours.

 

INCORRECT SHIPPING ADDRESS

Norman & Jules does not assume responsibility for orders with incorrect shipping addresses. Please check that the shipping address you enter is correct. Returned items due to an incorrect address provided will be the customer's responsibility for re-ship charges. 

 

MISSING OR LOST ORDERS

Norman & Jules is not responsible for missing or lost packages due to courier error. However, we will work as hard as we can with you to recover the box and file the necessary claims. You must initiate the request within 14 days of the ship date. We encourage customers to select ROUTE SHIPPING INSURANCE at checkout. The insurance will protect you from lost or stolen goods. For FAQ regarding Route, please visit www.help.route.com/hc/en-us.

 

RETURN POLICY

We are happy to offer returns. Please email us with your order number and description of the problem, and we will guide you through our simple return process. Requests for returns must be made within 14 days of the sale date.

Please include your original or gift receipt inside the returned box. The product must not have been used and in the same condition that you received it. Items must be in the original undamaged box and packaging with all accompanying materials intact. Once we receive the returned goods, we will process the refund.

Please note that Norman & Jules is not responsible for transit costs for returned items. The cost of return shipping will be deducted from the return when processing the refund.

All furniture is final sale. Other items may be final sale. On these occasions, we will note it on the product's page. 

Please email heythere@normanandjules.com to make a return or exchange.

 

SPECIAL ORDERS

Can't find what you're looking for? Please contact us at orders@normanandjules.com or 1-347-987-3323, and we will do our best to get it for you. Please note that specially ordered items must be ргеpaid and are final sale.